As a seller on Fiverr, you know the importance of receiving repeat orders from your buyers. Not only does repeat business confirm the high quality of your service (go you!) but also gives you peace of mind by helping you to create a stable income. Fiverr has always encouraged long-term relationships between buyers and sellers, and now, with the repeat business score and badge on seller profiles, this is recognized even further!

How it works:

  • Log in > Analytics tab
  • To the right of the “Overview tab” (which you already know), see the “Repeat business tab”
  • Once complete > Choose your subcategory from the dropdown menu  
  • See your repeat business score, and how you perform in each of the factors that it is comprised of:
    • Repeat buyers
      • The number of buyers who ordered from you again within the last 90 days.
    • Repeat buyers (%)
      • The percentage of buyers who ordered from you again within the last 90 days. 
    • Earnings from repeat buyers
      • Your earnings from repeat orders (before any added fees/ taxes).
    • Earnings from repeat buyers (%)
      • The percentage of your earnings from repeat buyers from your total earnings.
  • Notice the banner at the bottom of the page > See tips and tricks on how to meet (or exceed!) your buyers’ expectations > See more tips
     

How to improve your score:

  • Focus on your buyers’ requirements 
    • The more you know about what your buyers want, the better you can meet (or exceed!) their expectations. 
  • Keep your buyers updated 
    • Be quick in your responses and share updates with your buyers. Ensure them that you have their best interests in mind. 
  • Get early feedback on your work 
    • Get a feel for what your buyers are thinking and be flexible about making changes prior to the order delivery date. 
  • Tell buyers what else you have to offer 
    • Buyers often need extra services delivered. If you feel it appropriate, let them know how else you can add value to an ongoing order. 
  • Reward your valued buyers with coupons 
    • Everyone loves a good deal! Encourage buyers to order from you again using exclusive coupons for your Gig/s.  

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